Speed, Quality, Service, and Cost are the prime considerations here at QDROExpress.
"Speed" means timeliness. It means the attorney for whom the QDROs, Pension Valuations, Memorandums of Opinion or other requested documents are prepared, shall have them when needed. Our turnaround goal is two weeks from the time we receive payment and enough information to prepare the QDRO/requested document. While the goal is two weeks, at times the turnaround time might be longer, but we will always accomodate any reasonable request for delivery within a certain time. You can also have expedited delivery for an additional fee.
"Quality" means the QDRO, Pension Valuation, Memorandum of Opinion or other requested document will be prepared carefully and thoughtfully, will reflect the intent as expressed in the relevant Court Orders, other supporting documentation and correspondence and communication from the attorney for whom the documents are prepared. Quality also means that the documents will comply with the statutory requirements and with the provisions and policy of the retirement plans being divided or evaluated. Quality also means that explanation will be given regarding certain assumptions used, potential problem areas, and why certain aspects of the QDRO or other document were treated the way they were.
"Service" means that we do more than just draft a QDRO for you, the attorney, then leave you to your own devices. It means that we explain problem areas to you, and are here to answer your questions and help you work through issues that arise after we send you the QDRO. It means that we return phone calls promptly, and address issues brought to our attention within a few days, or sooner if necessary. It means that we are attentive to your needs. We charge an hourly rate for research and consulting that is not part of the normal QDRO process, such as protracted conflict requiring lengthy phone calls, in depth research, responses to opposing counsel's objections, etc., but we won't nickel and dime you for follow through issues that commonly occur, take only minutes to explain, or are part of the normal QDRO process.
QDROExpress' costs are reasonable, and very competitive, and the time for normal follow up that is anticipated in the work we are hired to do will not result in addional fees.